General Questions | Email
| Domain Names | FTP
| Troubleshooting
1.
General Questions
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What
do I need to use web hosting services? |
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A web browser (Internet Explorer
and Netscape are the most common) and an Internet connection
(either Dialup, Cable or ASDL) is all that is needed |
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How
do I change my billing information or upgrade to a new plan?
|
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Login to the Control Panel,
using the login box on the effectual.biz
website. Click the icon called "Billing Info". Click
any of the Change buttons to edit your billing information.
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How
do I change my contact information? |
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Login to the Control
Panel, using the login box on the effectual.biz
website. Click the icon called "Contact Info" and
edit your contact information. |
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What
is SSL? |
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The SSL(Secure Sockets Layer)
security protocol provides data encryption, server authentication,
message integrity, and optional client authentication for
a TCP/IP connection. Because SSL is built into all major browsers
and web servers, simply installing a digital certificate turns
on their SSL capabilities.
SSL is used for securing the transfer of information between
sites and browsers, with online banking and shopping cart
transactions for example. |
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I
lost my password, what should I do? |
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Login to the Control Panel,
using the login box on the effectual.biz
website. Click on the link "forgot your password", it is usually
located below the login box, and follow the instructions. |
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What
happens if I exceed my data transfer limit? |
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Any data transfer in excess
of plan threshold will be charged at the end of the billing
period....... more
info |
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Can
I purchase additional disk space? |
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Additional disk space can
be purchased through effectual.biz.
- Login to the Control Panel
- Select Account from the left hand menu
- Select Account Settings
- Click Change Icon next to Quota information
- Type in the new additional quota that you require and
press Submit.
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What
happens if I purchased additional products in the middle of
the month? |
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Any additional resource purchases
will be pro-rated accordingly. The charge will be calculated
based on the date when the resource was purchase to the end
of the billing cycle. |
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How
do I monitor web usage statistics? |
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All our hosting customers
receive the 'Webalizer' statistics package for free. The Webalizer
tool displays constantly updated data, logging visitors, what
they are looking at, when they are visiting, where they came
from and much more. You must ensure
that Webalizer has been turned on. Detailed
instructions for activating Webalizer can be found here.
View your web statistics from your Control Panel to see what
domains are accessing your web site, how many "hits"
you are getting, how much data is being transferred and more.
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What
are error, agent, referrer and transfer logs?
|
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An Error Log stores
data about errors generated by the server (e.g. Page Not Found
error) or by your CGI scripts.
This data is used to trouble shoot and fix script errors.
An Agent Log stores data about agents used to enter
the site -- such as web browsers ( Internet Explorer, Nestcape
) or any other Internet-based software -- and all related
data. This data is used in compiling the statistics for your
website.
The Referer Log stores the list of URLs from which
visitors are referred to your website. This data is used in
compiling the statistics for your website.
The Transfer Log feature stores combined data about
every visitor that comes to your website, including remote
host IP (i.e. visitor's IP), time of request (i.e. when visitor
requested the page), first line of request, etc. This data
is used in compiling the statistics for your website.
To turn on these logs login to your Control Panel:
1. Select Web Options Icon in the Quick Access section of your
Control Panel
2. Click the Off Icon next to the log to activate them. |
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How
do I simulate sub-websites? |
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To simulate a sub-web site,
you have to create a new directory (or folder to MAC users)
and then upload the main loading page (index.html).
You can setup as many sub-web sites as you wish. Effectual.biz
only charges additional fees if you go over the allotted disk
and data transfer limits that are established in your pricing
plan. |
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What
should I do if denied access to my web site using a browser?
|
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If you receive the message "There
is no DNS entry for http://www.yourdomain.com.au", there
are several possible explanations:
For a NEW domain, it may take a few days for the name to
be released by INWW and propagated to DNS's (Domain Name Servers)
throughout the Internet.
If it is an older domain that has previously been reachable,
the name may be on hold with INWW.
If you are unable to reach your URL, try www.microsoft.com.
If you cannot reach this URL, you may have connectivity problems.
Contact your local ISP for information on possible network
outages.
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2.
Mail
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How
do I setup a new email account? |
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Note:
You must own a domain name to allow you to setup email accounts.
You can set up your email addresses using the Control Panel.
Follow these instructions to first create your email box,
then follow the instructions below to set this account up
in your email program.
Here's how you can create a POP3 account for your domain:
- Log in to your Control Panel from the effectual.biz
home page.
- Click on the "Email" icon in your Control Panel
Or choose the "Mail Info" link in the menu
on the left.
- Choose the domain that you wish to work with and click
"Go".
- Click Add New Mail Resource at the bottom of the page
and a new form will appear
- Choose the Mailbox resource from the following drop down
list.
- Enter email settings.
1. E-mail address: enter the name of the mailbox, you would
like to create.
2. Password: set a password for this mailbox.
3. Comment: enter a comment that will help you identify
this address among other mail resources.
To view these instructions with diagrams images of the steps
refer to our online
help toolkit |
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What
is a POP account or a mail box? |
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A POP Account, or Mail Box is
an email account that can collect email.
When a person sends an email to a particular email address,
the Mail Box is the place where the email is stored until you
retrieve it. This Mail Box can be accessed by any person with
a computer that has a Mail Client (example: Outlook Express,
Eudora, Outlook 2000) and the proper username and passwords
for this Mail Box.
All of the email within the Mail Boxes that you create in
your Control Panel can be accessed via "Webmail"
which is an online email client (similar to "hotmail")
that will allow you to check your email from any computer
that is online. |
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How
do I setup a new email account in Outlook Express?
|
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You can follow these
simple steps to add a new email account to Outlook Express.
- After loading Outlook, choose Tools... --> Services
...
- Click add, and choose Internet E-Mail. Click OK.
- In the General tab of the email Properties dialog box,
fill in your personal information.
- Click on the Servers tab, and fill in the server information.
The Outgoing Mail (SMTP) should be your ISP. The incoming
mail server should be your domain (mail.yourdomain.com).
Put in your full email address in the account name field,
and the password below. Click OK.
- Once you have done this you can click on the "Send/Recv"
icon within Outlook Express and you should get your new
messages.
|
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What
do my local email settings need to be in my mail client in order
to get email from the server? |
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Your local email
settings need to be as follows:
Incoming Mail Server: mail.yourdomain.com
or mail.yourdomain.com.au
Outgoing Mail Server: mail.yourdomain.com
or mail.yourdomain.com.au
Login: Your full email address
that you are trying to POP.
Password: The same password that
you assigned to that mailbox in your Control Panel's "Mail"
section. |
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How
do I pop in to pick up my virtual domain email? |
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Virtual domain users need to
use the following format for thier user name when popping in:
user%virtual_domain_name
Eudora might require the following syntax:
user%virtual_domain_name@pophost
Microsoft clients may take the following syntax:
user@virtual_domain
If you don't include the %virtual_domain_name, vpopmail will
assume it is either a /etc/passwd user or a vpop user in ~vpopmail/users
or configured with "default domain". |
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I
can't send mail with Outlook Express. I get a rcpthosts error.
|
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You need to check your POP3
box before sending mail trough the server. When the POP3 box
is checked, you can send emails within the next 15-30 minutes. |
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What
is an Email Forward? |
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An Email Forward
is a local email address that will forward all the incoming
mail to another email address.
Example: Bob@yourdomain.com will forward all email to anyname@hotmail.com.
If anyone sends email to Bob@yourdomain.com the mail will
be forwarded to the mailbox of anyname@hotmail.com.
|
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What
is an Email Alias? |
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An Email Alias is an alternative
name for one mailbox.
Example: Bob@yourdomain.com is an alias for the mail box
of Robert@yourdomain.com. If anyone sends email to either
of these email addresses the mail will be collected by the
mailbox of Robert@yourdomain.com.
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Troubleshooting
general Email problems. |
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Follow these simple steps to
trouble shoot any email problems.
- Check the user name and password in the Mail section
of your control panel.
- Change the Password, by clicking on the appropriate email
account link in the Mail section and clicking the Change
Password icon that appears next to it.
- If the above instructions have not helped then Delete
the Email Account and Add the Email Account again.
(This will usually fix any and all problems that you may
be having with an email account.)
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3.
Domain Name
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What
is a domain name? |
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Domain names are the familiar,
easy to remember names for computers on the Internet (such
as internic.net). They correspond to a series of numbers (called
Internet Protocol numbers, IP address for short) that serve
as routing addresses on the Internet.
Domain names are used generally as a convenient way of locating
information and reaching others on the Internet. Domain names
also reflects your particular business activity or trading
name. |
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Do
I need a domain name? |
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Web sites can be hosted
without domain names (the so-called stop-gap domains). At
the signup process a stop gap domain is automatically setup
for everyone to access and manage their website using the
stop gap(instant) domain alias you get at signup.
Stopgap domains support web site management and FTP services
and have the same privileges as those web sies with domain
names. |
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What
is a stopgap domain? |
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A Stopgap domain allows
you to use hosting services without a real domain name. What
is created is a domain instant alias.
Stopgap domain:
- has IP address (shared or dedicated);
- can have Web service;
- can't have Mail services;
- can't have its DNS zone;
- can be accessed through FTP;
- can't have subdomains;
- can't have aliases.
If you register with a stopgap domain, you will get a domain
name like "loginname.u1.effectual.biz". You can create
your own web-site and access it with either the IP (if the
IP is dedicated) or the above domain name.
A stop gap domain does not have any registration records
in the DNS (Domain Name Server). |
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What
does "register a domain name" mean? |
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The Internet domain name
system (DNS) consists of a directory, organized hierarchically,
of all the domain names and their corresponding computers
registered to particular companies and persons using the Internet.
When you register a domain name, it will be associated with
the computer on the Internet you designate during the period
the registration is in effect. |
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How
can I get a domain name in .com, .net , .org, .info, .biz? |
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Domain names can
be registered by any organisation or individual anywhere in
the world. |
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What
is involved in registering a domain name in .com.au, .org.au
or .net.au? |
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To be eligible for a
com.au or net.au domain name, registrants must be:
a. an Australian registered company; or
b. trading under a registered business name in any Australian
State or Territory; or
c. an Australian partnership or sole trader;
d. a foreign company licensed to trade in Australia; or
e. an owner of an Australian Registered Trade Mark; or
f. an applicant for an Australian Registered Trade Mark 1
; or
g. an association incorporated in any Australian State or
Territory; or
h. an Australian commercial statutory body.
To be eligible for a org.au or net.au domain name, registrants
must be:
a. a charity operating in Australia, as defined in the registrant's
constitution or other documents of incorporation; or
b. a non-profit organisation operating in Australia, as defined
in the registrant's constitution or other documents of incorporation.
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Will
my name and contact information be publicly available?
|
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Yes. Information about who
is responsible for domain names is publicly available to allow
rapid resolution of technical problems and to permit enforcement
of consumer protection, trademark, and other laws. The registrar
will make this information available to the public on a "Whois"
site. |
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I
have lost my Registry Key / Domain Name Password, how can I
recover them? |
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To recover the ,b>Registry
Key for a .com.au, .com, .net, .org, .biz, .info, .us or .name
domain name registered or renewed directly through Melbourne
IT, click the following link.
Registry
Key To recover the Domain Name Password for a .com.au,
.net.au, or .org.au domain name registered or renewed directly
through Melbourne IT, click the following link.
Domain
Name Password
For information on Registry Key / Domain Name Password click
the following link:
Registry
Key / Domain Name Password
|
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How
much does a domain name registration name cost? |
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Registration
Fees
Renewable two year licence period / Australian dollars including
gst
.com.au, or .net.au : $140.00
.org.au: $ 59.00
id,au: $ 99.00
.com, .net, .org, .info, or .biz : $ 138.60 |
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How
long does it take to register or transfer a domain name?
|
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It will take you just a few
minutes to register a domain, but it might not be available
on the Internet for up to 48 hours. This is due to the fact
that Internet DNS databases are updated only once a day, causing
the delay. |
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Someone
else has registered my company's name as a .com domain name.
What is the process for resolving my complaint?
|
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All ICANN-accredited registrars
follow a uniform dispute resolution policy. Under that policy,
disputes over entitlement to a domain-name registration are
ordinarily resolved by court litigation between the parties
claiming rights to the registration. Once the court rules who
is entitled to the registration, the registrar will implement
that ruling. In disputes arising from registrations allegedly
made abusively (such as "cybersquatting" and cyberpiracy"),
the uniform policy provides an expedited administrative procedure
to allow the dispute to be resolved without the cost and delays
often encountered in court litigation. In these cases, you can
invoke the administrative procedure by filing a complaint with
one of the dispute-resolution service providers listed at http://www.icann.org/udrp/approved-providers.htm.
For more details on the uniform dispute resolution policy, see
http://www.icann.org/udrp/udrp.htm. |
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What are the rules for registration of .net and .org names?
|
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They are the same as for .com.
Traditionally, however, names in .net have been used by organisations
involved in Internet infrastructure activities and .org is frequently
used by not-for-profit organisations. |
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Are .com, .net, and .org domain names available for registration
on a global basis? |
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Yes. The .com, .net, and
.org domains are available for registration by Internet users
across the globe. ICANN-accredited domain name registrars
are also located in various countries around the world. To
view the InterNIC list of domain name registrars by country,
click
here.
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I've seen domain names ending with two-letter combinations,
like .au. What are the rules for registering in these domains?
|
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Two letter domains, such
as .au, .de and .jp (for example), are called country code
top level domains (ccTLDs) and correspond to a country, territory,
or other geographic location. The rules and policies for registering
domain names in the ccTLDs vary significantly and some are
reserved for use by citizens of the corresponding country.
You should check with the registrar offering ccTLD registration
services regarding the specific terms and conditions for registration.
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4.
FTP
5.
Troubleshooting
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